FAQ
Last Updated: September 1, 2026
Luvaniq is operated by Jinjiang Bingfan Trading Co., Ltd.
Orders
How do I know if my order was successfully placed?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
If you believe you placed an order but cannot locate your confirmation, please contact service@luvaniq.com.
Can I change or cancel my order?
Please contact us at service@luvaniq.com as soon as possible.
Because orders may be processed quickly, we cannot guarantee that an order can be changed or canceled after processing has begun or after it has shipped.
If an order has already shipped and cannot be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.
Shipping
How long does order processing take?
Orders are generally processed within 24 hours.
Processing time is separate from delivery time.
How long does delivery take in the United States?
For eligible U.S. orders, estimated delivery is generally 5–12 business days after shipment.
Delivery times are estimates and may vary because of carrier operations, destination, weather, holidays, peak periods, and other circumstances outside our reasonable control.
How much does shipping cost?
Our current eligible shipping rates are:
Standard Shipping: $1.00–$38.99 order value — $2.99
Free Standard Shipping: $39.00–$48.99 — FREE
Express Shipping: $0.00–$48.99 — $5.99
Free Express Shipping: $49.00 and above — FREE
Available shipping methods will be displayed at checkout.
Will I receive tracking information?
When tracking is available, shipment or tracking information will be provided after your order has shipped.
Please allow reasonable time for carrier tracking information to update.
What should I do if my package is delayed or appears lost?
Contact us at service@luvaniq.com with your order information.
We will review the available tracking information and, where appropriate, work with the carrier to determine the shipment status.
Returns
What is Luvaniq’s return period?
Luvaniq offers an 80-day return period beginning on the date your order is delivered.
You must request an eligible return within this 80-day period.
Do I have to pay return shipping?
For an eligible return requested within the 80-day return period, Luvaniq covers the approved return shipping cost.
This includes eligible returns where you simply changed your mind, no longer want the product, or the product does not meet your expectations.
It also applies to approved returns involving damaged, defective, incorrect, or incomplete products.
How do I start a return?
Contact service@luvaniq.com and provide your order number, the product you wish to return, and the reason for your return.
If the product is damaged, defective, incorrect, or incomplete, please provide photographs or videos where appropriate.
After reviewing your request, we will provide return instructions and the applicable return address.
Do not send a return before receiving return instructions from us.
Where should I send my return?
Please contact service@luvaniq.com first.
Our designated return address may differ from our registered company address. Our customer service team will provide the appropriate return address after reviewing your request.
Do not send returns to our registered company address unless specifically instructed to do so.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned product.
Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
Damaged or Incorrect Products
What should I do if my order arrives damaged or defective?
Please contact service@luvaniq.com as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs or videos where appropriate.
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other appropriate remedy.
What if I received the wrong product or something is missing?
Contact service@luvaniq.com with your order number and details of the issue.
If the issue is confirmed, we will provide an appropriate resolution.
Products
What product information is available?
Available product-specific information, such as dimensions, materials, colors, features, care instructions, and other specifications, is provided on the applicable product page where relevant. The information available may vary depending on the type of product.
Please review the product description and available specifications before placing your order. If you have questions about a product or need additional information that is not displayed on the product page, please contact us at service@luvaniq.com before purchasing.
We strongly recommend checking dimensions before ordering furniture, rugs, and other home products.
Will product colors look exactly the same as the photos?
We make reasonable efforts to present product colors accurately. However, actual appearance may vary slightly because of lighting, photography, manufacturing variations, and your device or display settings.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment availability may depend on your location and the payment services available through our store.
Privacy
How does Luvaniq use my personal information?
We use personal information for purposes such as processing orders, arranging delivery, providing customer support, processing returns and refunds, maintaining and improving our services, preventing fraud, and other purposes described in our Privacy Notice.
How can I submit a privacy request?
Contact us at service@luvaniq.com.
Depending on your location and applicable law, you may have rights regarding access, correction, deletion, or certain privacy choices.
Contact
How can I contact Luvaniq?
Email: service@luvaniq.com
Phone: +86 13579842596
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Luvaniq is operated by Jinjiang Bingfan Trading Co., Ltd.
Registered Address:
Room 2402, Building 2, Baijie Central Academy, No. 216 Chifeng Road, Chidian Town, Jinjiang, Fujian, China
Responsible Person: Hu Mimi